HP Deskjet 2540 All-in-One Printer series - Placing a call

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Placing a call

Call HP support while you are in front of the computer and the printer. Be prepared to provide the

following information:

Product name (Located on the printer, such as Deskjet IA 2545)

Product number (located inside the cartridge access door)

Serial number (located on the back or bottom of the printer)

Messages that appear when the situation occurs

Answers to these questions:

Has this situation happened before?

Can you recreate it?

Did you add any new hardware or software to your computer at about the time that this

situation began?

Did anything else occur prior to this situation (such as a thunderstorm, the printer was

moved, etc.)?