Clear paper jam
Use the following steps to clear a paper jam.
Clear a paper jam from the input tray
1.
Press the
Cancel
button to try to clear the jam automatically. If this does not work, the paper jam
will need to be cleared manually.
2.
Pull the paper gently out of the input tray.
3.
Press the
Start Copy Black
or
Start Copy Color
button on the control panel to continue the
current job.
Clear a paper jam from the output tray
1.
Press the
Cancel
button to try to clear the jam automatically. If this does not work, the paper jam
will need to be cleared manually.
2.
pull the paper gently out of the output tray.
3.
Press the
Start Copy Black
or
Start Copy Color
button on the control panel to continue the
current job.
Clear a paper jam from the cartridge access area
1.
Press the
Cancel
button to try to clear the jam automatically. If this does not work, the paper jam
will need to be cleared manually.
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2.
Open the cartridge access door and slide the print carriage to the right to access the paper jam.
3.
Press the
Start Copy Black
or
Start Copy Color
button on the control panel to continue the
current job.
Clear a paper jam inside of the printer
1.
Press the
Cancel
button to try to clear the jam automatically. If this does not work, the paper jam
will need to be cleared manually.
2.
Open the cleanout door located on the bottom of the printer. Press tabs on both sides of the
cleanout door.
3.
Remove the jammed paper.
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Clear paper jam 63
4.
Close the cleanout door. Gently push the door towards the printer until both latches snap into
place.
5.
Press the
Start Copy Black
or
Start Copy Color
button on the control panel to continue the
current job.
If the above solutions do not resolve the problem,
click here for more online troubleshooting
.
Prevent paper jams
●
Do not overfill the input tray.
●
Remove printed papers from the output tray frequently.
●
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
●
Do not combine different paper types and paper sizes in the input tray; the entire stack of paper
in the input tray must be the same size and type.
●
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the
paper-width guide does not bend the paper in the input tray.
●
Do not force paper too far forward in the input tray.
●
Do not add paper while the printer is printing. If the printer is about to run out of paper, wait until
the out of paper message appears before adding paper.
If the above solutions do not resolve the problem,
click here for more online troubleshooting
.
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